Privacy Policy

Fjbonacci Pty Ltd ("Fjbonacci", "we", "us", "our") is committed to protecting your privacy and handling your personal information with transparency, fairness, and security. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our website, fjbonacci.com ("Site"), or interact with our services.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern how we collect, use, disclose, store, secure, and dispose of your personal information. A copy may be obtained from The Office of the Australian Information Commissioner.

1. We're here to help. Get in touch.

If you have any questions or complaints about how we handle your information, you can contact us anytime at support@fjbonacci.com.

2. What information do we collect?

We collect and hold various categories of information to deliver and improve our services:

• Your general personal information (e.g., name, address, date of birth, contact details)
• Payment and claim information (e.g., credit card, bank details)
• Sensitive health information provided by practitioners or about patients (pseudonymised)
• Device and location information (e.g., IP address, web log data)
• Additional information you provide via surveys or contact
• De-identified information used in aggregate for service improvement
• Information collected by cookies and analytics tools
• Information collected for recruitment purposes

If you choose not to provide requested information, it may limit our ability to fully deliver services.

3. How do we collect your information?

We collect information directly from you and third parties:

• During registration on our website or Platform
• Through communication (emails, chats, surveys)
• From your interactions with our website, Platform, and services
• From third-party service providers, partners, or verification sources

4. How do we use your information?

Your information helps us provide, maintain, and improve our services, ensure compliance, and enhance user experience:

• Enable access to the website, Platform, and services
• Improve and manage services and your experience
• Facilitate delivery of healthcare services
• Use de-identified data for service improvement
• Send service updates and important notices
• Provide support and respond to inquiries
• Marketing (with opt-out options)
• Comply with laws and assist authorities
• Process employment applications

We won’t use your health information for other purposes without your consent.

5. Marketing and how to opt out

You can opt out anytime from marketing communications by clicking “unsubscribe” or contacting us. We never use health information for marketing or share your data with third parties to market to you without consent.

6. Do we store or share information outside of your country?

We store personal data in your local jurisdiction (e.g., Australia). Some functionality depends on third-party providers whose servers may be overseas. We ensure compliance via data processing agreements to protect your data.

7. Who do we share your information with?

We may share your information with:

• Employees and related companies
• Third-party suppliers and service providers
• Advisers, dealers, agents
• Payment processors
• Parties involved in asset transfers
• Others authorised by you or required by law

8. Using our website and Platform

We use cookies to enhance functionality. You can adjust browser settings to manage cookies. We also use analytics tools (excluding any sensitive health data) to improve user experience.

9. How do we protect your information?

• Staff training on data security
• Bank-grade encryption (at rest and in transit)
• De-identification tools for sensitive data
• Secure storage and handling practices
• Regular deletion or de-identification of data

10. Your rights

You may request to:

• Access your information
• Correct or update your information
• Complain about our privacy practices

We aim to respond within 30 days. Verification may be required. Contact us at our compliance email if you have questions or wish to exercise your rights.

11. Employees

We also collect and handle specific personal data of current or former employees, including general info, education, sensitive info, work history, and financial data. Employees may contact us with any questions.

12. Changes to this policy

We may update this Privacy Policy and notify you via the Platform and website. We encourage you to review it periodically.

Effective: June 2025